FAQ

Can I change or cancel my order? 

We start working on your order as soon as we receive it. Unfortunately, that means we can’t edit your shipping address, cancel, or change your order once placed.

How do I track my order?

After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to be shipped. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

Help! I only received a part of my order.

Orders containing multiple items may arrive separately as it is shipped from the closest warehouse stocking the item.

Help! My order says delivered but I haven't received it yet.

For any issues with delivery, email us at hi@notcoy.com and we’ll help track it down!